Duration
Days per week
Daytime study
Evening study
Environment
Overview – Computer Engineering
The course prepares you to work in technical support job or as a helpdesk operator. You will learn about monitoring and maintaining the computer systems and the networks in an organisation. It will prepare you for a role providing technical support directly to staff and customers.
You will learn about network planning and installation, installing and configuring computer systems & networks, and diagnosing and solving hardware and software faults. You will be taught by industry professionals who will support you through your course and onto the next stage of your career.
Are you interested in getting into the IT Engineering industry? This programme prepares you for the industry as an IT technical support helpdesk or Developer with knowledge and skills in PC maintenance, upgrading, installing software and troubleshooting.
These programmes can help move you onto the next stage of your career goal.
12 Weeks
Duration
1.5-2 Days
Days-per-week
9:30am-3:30 pm Daytime study
4:00pm – 7:00pm Evening study
Classroom/Online/Hybrid Environment
What you will need to get started:
- • Aged 19 and above.
- • Unemployed
- • Low waged
- • Have the right to leave and work in the UK.
- • Completion of Initial Assessment and Information, Advice and Guidance (IAG)
- • Basic computing knowledge
Qualifications you will receive upon completion:
- • City and Guilds Level 2 Award in IT Users Systems Support
- • City and Guilds Level 1 Award in IT User
What you will study:
- • Dismantle, assemble, install and maintain a desktop computing system – Fundamentals of Computing
- • Systems and Customer Care
- • Improving Productivity Using IT – Using the Internet
- • IT security for users – You’ll be able to identify parts of the computer system and know how to secure the computer system.
- • Support with CV preparation
- • Employability and career review support
- • Participating in community activities
Other skills you will learn along the way:
- • Communication (English/literacy)
- • Working with others
- • Problem solving
- • Employability
- • Organisation and planning
Progression:
On successful achievement of this qualification you will have increase your technical confidence, motivation and the skills you need to be valuable member within your community and in the workplace or in any further learning.
- • Level 2 Diploma in ICT Systems and Principles for IT Professionals
20 Weeks
Duration
2 Days
Days-per-week
9:30am-3:30 pm Daytime study
4:00pm – 7:00pm Evening study
Classroom/Online/Hybrid Environment
