- Overview Business Administration
- Business Administration (Level 1)
- Business Administration (Level 2)
- Business Administration (Level 3)
Duration
Days per week
Daytime study
Evening study
Environment
Overview
Are you starting out in a new job and want to learn how to carry out basic administrative tasks? Or perhaps you want to develop your skills to implement and monitor administrative procedures and systems or move into a management role. These courses should help you move towards these goals.
Level 1
- You will learn:
- • Communicating in a business environment
- • Using office equipment
- • Using a filing system
- • Making and receiving telephone calls
- • Using e-mail and more...
- Upon completion
- You will have attained an accredited QCF qualification and the ability to apply the knowledge gained from the course to your work.
Level 2
- You will learn:
- • Principles of providing administrative services
- • Understand working in a customer service environment
- • Develop working relationships with colleagues
and more...
- Upon completion
- You should be able to work as a general administrator in an office environment. You’ll also have the required skills to generate professional documents and files using Microsoft Office programs.
Entry Level 3
- You will learn:
- • Principles of business communication and information
- • Principles of administration
- • Principles of business
- • Principles of leadership and management and more..
- Upon completion
- You should be able to work as a senior administrator in an office environment. You’ll also have the required skills to generate advanced documents and files using Microsoft Office programs.
Up to 6 Months
Duration
1.5-2 Days
Days-per-week
9:30am-3:30 pm Daytime study
4:00pm - 7:00pm Evening study
Classroom/Online/Hybrid Environment
What you will need to get started:
- • English Entry Level 3
Qualifications you will receive upon completion:
- • NCFE Level 1 Award/Certificate in Business and Administration
What you will study:
- • Manage own performance in a business environment
- • Improve own performance in a business environment
- • Work in a business environment
- • Communicate in a business environment
- • Make and receive telephone calls
- • Assist in handling mail
- • Use a filing system
- • Archive information
- • Use office equipment Meet and welcome visitors
Other skills you will learn along the way:
- • Communication (English/literacy)
- • Working with others
- • Problem solving
- • Employability
- • Organisation and planning
6-9 Months
Duration
1.5-2 Days
Days-per-week
9:30am-3:30 pm Daytime study
4:00pm - 7:00pm Evening study
Classroom/Online/Hybrid Environment
What you will need to get started:
- • English Level 1
Qualifications you will receive upon completion:
- • NCFE Level 2 Diploma in Business and Administration
What you will study:
- • Health and safety in a business
- • Use a telephone and voicemail system
- • Communication in a business environment
- • Principles of providing administrative services
- • Principles of business document production and information management
- • Understand employer organisations
- • Manage personal performance and development
- • Develop working relationships with colleagues
- • Produce business documents
- • Provide reception services
- • Use and maintain office equipment
- • Develop a presentation
- • Deliver a presentation
- • Spreadsheet Software
- • Using email
- • Presentation Software
- • Word Processing Software
- • Understand working in a customer service environment
- • Principles of customer relationships
Other skills you will learn along the way:
- • Communication (English/literacy)
- • Working with others
- • Problem solving
- • Employability
- • Organisation and planning
9-12 Months
Duration
1.5-2 Days
Days-per-week
9:30am-3:30 pm Daytime study
4:00pm - 7:00pm Evening study
Classroom/Online/Hybrid Environment