Customer Service

Customer Service

Level 3 Certificate in Principles of Customer Service

The Level 3 Certificate in Principles of Customer Service will provide learners with the underpinning knowledge that is required by employers to work in a range of different environments within a customer service role.

  • Duration: 9 Months
  • Hours:  1 Day
  • Days-per-week: 1 Day
  • Environment:  Classroom

What you will need to get started...

You will already have achieved a Level 2 qualification and functional skills Level 2 in Maths and English. You must have completed an initial assessment and IAG with us.

Qualifications you will receive upon completion...

Level 3 Certificate in Customer Service

What you will study...

  • Understand the customer service environment.
  • Principles of business.
  • Understand how to resolve customers’ problems and complaints.
  • Understand customers and customer retention.

3 units must be achieved from the optional units.

  • Understand how to monitor customer service interactions and feedback.
  • Understand equality, diversity and inclusion in the workplace.
  • Understand how to manage performance and conflict in the workplace.
Progression

Learners who achieve this qualification could progress to:

  • NCFE Level 3 Diploma in Customer Service
  • NCFE Level 4 NVQ Diploma in Customer Service

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